Overview

Refunds

Click & Collect and Order at Table
Click & Collect orders will be held for at least 30 minutes after your chosen slot time, or until closing time of the outlet, whichever is earlier. After that time, uncollected orders may be disposed of and no refund will be given. Please note orders not collected at the chosen pick up time may result in some dishes deteriorating in quality and taste. Order at Table orders for dining in may only be made during our opening hours. Any orders outside these times will not be actioned and no refund can be given.

Click & Collect orders can only be made on the day of pick up. No changes to pick-up time, order details, or pick-up location can be made once is an order is placed. No refunds will be given once an order is placed and paid for using Click & Collect or Order at Table, even if incorrect location or time is selected by you.  Any feedback as to quality and service or complaints should be addressed to our Customer Services team.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at {email} for questions related to refunds and returns.